Terms and Conditions of Sale
1. Introduction
These general terms and conditions of sale (hereinafter referred to as "T&Cs") govern the sale of excursions, activities, as well as packages including hotel stays in Palma de Mallorca (hereinafter referred to as "the Services") offered by Evasion Authentic Consulting SL (hereinafter referred to as "the Company"). By booking a Service, you accept these T&Cs in their entirety.
2. Reservations
2.1. Reservations can be made online through our website: www.evasionauthentic.com.
2.2. A booking confirmation will be sent to you by email after your payment has been validated.
2.3. The day before your excursion or hotel check-in, around 6:00 p.m., you will receive the pickup time, your guide, and the details of your stay via WhatsApp.
3. Prices and Payment
3.1. The prices of the Services, including excursions, activities, and packages with hotels, are indicated in euros and include all applicable taxes.
3.2. Payment must be made at the time of booking through the payment methods available on our website.
3.3. Hotel Prices: The prices of hotels included in the packages may vary depending on occupancy rates and room availability. The rates displayed at the time of booking are guaranteed once the reservation is confirmed. However, if a reservation modification is requested, the new applicable rates may apply depending on the hotel's occupancy on the new date.
4. Cancellation and Modification
4.1. Cancellation or modification requests must be sent by email to reservas@evasionauthentic.com, mentioning your reservation number.
4.2. Cancellations made more than 48 hours before the scheduled date of the excursion or hotel check-in are refundable, subject to administrative fees.
4.3. Any cancellation made less than 48 hours before the scheduled date of the excursion or hotel check-in is non-refundable and will incur a 100% charge.
4.4. Reservation modifications are subject to availability and may incur additional fees, including rate adjustments based on the hotel's occupancy.
4.5. Specific hotel cancellation conditions: Cancellation conditions may vary depending on hotel offers. These specific conditions will be clearly indicated in your booking summary. It is important to review these conditions before finalizing your reservation.
4.6. Evasion Authentic reserves the right to modify or cancel an activity or hotel stay in the event of adverse weather conditions or any other event beyond its control. In the event of cancellation, the client will be fully refunded.
5. Liability
5.1. The Company cannot be held responsible for delays or cancellations due to circumstances beyond its control, such as adverse weather conditions, force majeure events, or incidents related to accommodation providers.
5.2. Participants and hotel guests must comply with safety instructions and regulations in force during excursions, activities, and stays. The Company cannot be held responsible for accidents or incidents resulting from non-compliance with these instructions.
6. Data Protection
6.1. You have the right to access, rectify, and delete your personal data by contacting us at sav@evasionauthentic.com.
6.2. The personal information collected during the order is necessary for the processing and management of bookings. It will not be used for commercial purposes without the client's consent.
7. Applicable Law and Jurisdiction
7.1. These T&Cs are governed by Spanish law.
7.2. Any dispute relating to the sale of the Services will be subject to the exclusive jurisdiction of the courts of Palma de Mallorca.
8. No Right of Withdrawal
In accordance with current regulations, hotel reservations made through our website are not subject to the right of withdrawal. Therefore, any hotel reservation is firm and final once confirmed, subject to the cancellation conditions specified in Article 4 of these T&Cs.
9. Contact
For any questions regarding these T&Cs, you can contact us at sav@evasionauthentic.com or by phone at +34 971 83 19 97 97 | +34 623 24 38 30.
Acceptance of the T&Cs
By booking a Service on our website, you acknowledge that you have read these T&Cs and accept them without reservation.