Terms and conditions of sale
1. Introduction
These general terms and conditions of sale (hereinafter referred to as “GTCS”) govern the sale of excursions, activities and packages including hotel stays in Palma de Mallorca (hereinafter referred to as “the Services”) offered by Evasion Authentic Consulting SL (hereinafter referred to as “the Company”). By booking a Service, you accept these T&Cs in their entirety.
2. Reservations
2.1. Reservations can be made online via our website: www.evasionauthentic.com.
2.2. A booking confirmation will be sent to you by email once your payment has been validated.
2.3. The day before your excursion or when you check in at the hotel, at around 6 p.m., you will be informed via WhatsApp of the pick-up time, your guide and the details of your stay.
3. Prices and payment
3.1. The prices of the Services, including excursions, activities and hotel packages, are quoted in euros and include all applicable taxes.
3.2. Payment must be made at the time of booking using the payment methods available on our website.
3.3. Hotel prices : The prices of the hotels included in the packages may change depending on the occupancy rate and availability of rooms. The rates displayed at the time of booking are guaranteed once the booking has been confirmed. However, if a booking change is requested, the new rates in force may apply depending on how full the hotel is on the new date.
4. Cancellation and Amendment
4.1. Requests to cancel or amend a booking must be sent by email to reservas@evasionauthentic.com, quoting your booking number.
4.2. Cancellations made more than 48 hours before the scheduled date of the excursion or check-in at the hotel are refundable, subject to administrative charges.
4.3. Cancellations made less than 48 hours before the scheduled date of the excursion or hotel check-in are non-refundable and will incur 100% charges.
4.4. Changes to bookings are subject to availability and may incur additional charges, including rate adjustments based on hotel occupancy.
4.5. Hotel-specific cancellation policy: Cancellation conditions may vary according to hotel offers. These specific conditions will be clearly indicated in the summary of your reservation. It is important to consult these conditions before finalising your reservation.
4.6. Evasion Authentic reserves the right to modify or cancel an activity or hotel stay in the event of adverse weather conditions or any other event beyond its control. In the event of cancellation, the customer will receive a full refund.
5. Liability
5.1. The Company cannot be held responsible for delays or cancellations due to circumstances beyond its control, such as adverse weather conditions, force majeure events or incidents relating to accommodation providers.
5.2. Participants and clients staying at the hotel must comply with the safety instructions and regulations in force during excursions, activities and stays. The Company may not be held responsible for accidents or incidents resulting from failure to comply with these instructions.
6. Data protection
6.1. You have the right to access, rectify and delete your personal data by contacting us at sav@evasionauthentic.com.
6.2. The personal information collected at the time of ordering is necessary for the processing and management of bookings. It will not be used for commercial purposes without the customer’s consent.
7. Applicable law and jurisdiction
7.1. These GCS are governed by Spanish law.
7.2. Any dispute relating to the sale of the Services will be subject to the exclusive jurisdiction of the courts of Palma de Mallorca.
8. No right of withdrawal
In accordance with current regulations, hotel bookings made via our website do not benefit from the right of withdrawal. Consequently, all hotel reservations are firm and definitive once confirmed, subject to the cancellation conditions specified in article 4 of these GTC.
9. Contact
10. Acceptance of the GTCS
By booking a Service on our website, you acknowledge that you have read these General Terms and Conditions and accept them unreservedly.
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